Refund policy

RETURN & REFUND POLICY

At Butterfly Nursery, we carefully pack every order to ensure that plants and gardening products reach you safely. As plants are living and perishable products, some natural changes may occur during transportation.

1. Damaged or Incorrect Products

If your plant or product arrives damaged, broken, severely affected during transit, or you receive an incorrect product, need to contact within 24hrs after delivery.

Please provide:

  • Your order number
  • Clear photographs of the product and packaging
  • An unboxing video, if available

This helps us review the issue and provide the appropriate resolution.

2. Live Plants

Because live plants are perishable and can naturally change during transportation, we generally do not accept returns of live plants due to minor changes such as leaf yellowing, leaf drop, temporary wilting or differences in appearance.

If a plant arrives severely damaged or does not match the product ordered, please contact us promptly so that we can review the matter.

3. Wrong Product

If you receive a product different from the one you ordered, please contact us with photographs and your order details. After verification, we may arrange a replacement or other appropriate resolution.

4. Returns

Returns are accepted only where the product is eligible for return and the return has been approved by Butterfly Nursery in advance. Please do not send any product back without contacting us first.

5. Refunds

If a refund is approved, the refund will be processed to the original payment method, subject to the applicable payment provider's processing time.

The amount refunded will depend on the circumstances of the approved return, replacement or cancellation.

6. Order Cancellation

If you need to cancel an order, please contact us as soon as possible. Once an order has been packed or dispatched, cancellation may no longer be possible.

7. Shipping Damage

Once an order has been handed over to the courier, transportation is handled by the courier service. However, if your order arrives damaged, please contact Butterfly Nursery promptly with photographs and other relevant information so that we can assist you.

8. Non-Returnable Situations

Returns or refunds may not be provided for:

  • Natural changes in live plants during transportation
  • Minor leaf damage or leaf drop
  • Changes in plant size or appearance caused by natural growth
  • Damage caused after delivery due to improper care or handling
  • Products damaged after delivery by the customer

9. Contact Us

For any return, replacement or refund-related queries, please contact:

Butterfly Nursery
Opposite TDHS, Palace Road,
Mattancherry, Pincode 682002

WhatsApp: 7994408713
Email: butterflynurserysinceofficial@gmail.com

We will review each eligible case and assist you with the appropriate resolution.